A recent review of Autobase call center statistics show numbers that exceed the "acceptable" industry standards. Beyond raising the bar for the competition, the support team's priority is to strive for 100% satisfaction and loyalty with current customers. So, how are they doing?

• An average of 4,500 calls are handled from dealers across the nation every month.
• Average hold time for incoming support calls is less than one minute.
• Software support analysts, who answer product questions and address minor technical issues, resolve 60% of concerns while the caller is on the line.
• Average wait time for a caller with advanced technical issues is under four minutes.
• Year-to-date average of customer support surveys reports 97.6% satisfaction!

Autobase, Inc. is also pleased to announce the availability of Saturday support hours effective July 9th for its dealers. Saturday hours will run from 8AM to 5PM ET, providing you with greater access to world-class customer support on one of the busiest days of your sales week. Our support hotline is 800.568.6085.