More than ever, strong CSI is a non-negotiable effort for auto dealers. Poor CSI not only means little chance for repeat and referral business. It means your brand may be the subject of the next blog post on a local consumer forum. It means spending more money to attract new buyers, rather than enjoying the higher gross and shorter sales cycle that accompanies repeat buyers.

Though our focus at Autobase is the dealership, it shouldn’t surprise anyone that we design our CRM with the car buyer in mind. After all, if we can help offer the ideal customer experience, our dealers always win. And because of it, they master the challenge of building long-lasting customer satisfaction and retention.

Dealers nationwide use our automotive CRM to build positive, lasting, and valuable relationships with their customers. With Autobase CRM, you have everything you need to:

• Track and manage all customer complaints to point of resolution
• Automatically flag deals that may require manager intervention
• Identify and care for customers orphaned by employee turnover
• Send valuable communication based on customer-selected preferences
• Promote legal compliance with DNCR and other customer privacy laws
• Uncover opportunities for equity customers to lower their payments
• Maximize customer satisfaction for growing repeat and referral business

"With your onsite BDC solution, we transformed our dealership CSI from the bottom 5% in the country to the top 5% with a 99.3% overall CSI score!"

"Our owner retention has increased 60% over the last year due to our Autobase CRM."

"Autobase took the natural processes we know to sell cars and put it into a system on our terms. They understand dealers. I’ve been impressed."